Change Of Mind PolicyĪ change of mind may include, but is not limited to, purchases where: Once you have submitted your enquiry, we will be able to review and help us provide you with a resolution.
Provide any further comments to describe the damage/fault that will assist in achieving a speedy resolution. 
Attach clear photos or provide a short video to display the damage/fault.Contact us as soon as possible by submitting a tick via the Click Home Express home page under the heading “Customer Feedback Form”.To assist with resolving these little hiccups we ask that you:
Via email & chat means that we can work towards a speedy solution. Purchasing through Click Home Express means that we endeavour to achieve a favourable outcome and being available over the phone, Sometimes things don’t go to plan and we are very sorry that your order has arrived damaged or is faulty. Our customer service team will be able to advise you whether a refund,Įxchange, repair or replacement is available, and may record your proof of identification when processing a return without proof of purchase. We recommend you retain your order confirmation email, as we may require proof that you purchased the product from us.
The product does not match its sample or description. The product is not fit for its intended purpose or. The product is faulty or is not of acceptable quality or. We will accept product returns and provide you with a replacement, refund or repair where: You're also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality but the failure does not amount to a major failure. You're entitled to a replacement or refund for a major failure. Please contact us if there are other defects, and we will resolve this.Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. We do not get refunds for these sorts of marks, as they’re not considered defects and these items are still considered fit for purpose. They arrive like this to us sealed in cases and direct from the manufacturer, and they are only sent out to us because they have been approved and have passed Quality Control. We are not able to refund or replace any of these Squishmallows as they are more often than not, machine or hand washable. Please note, some Squishmallows arrive to us with some marks and washable marks. However, many of these come out if you choose to wash your Squishmallow! For a comprehensive guide, visit the official Squishmallows website under FAQ! We cannot guarantee that the product you will receive won't have any fabric lines or creases. We thank you very much for your understanding in this matter!ĭue to their Squishy nature, all Squishmallows arrive to us with creases and lines from being packed, direct from the supplier. It will not be possible to refund any shipping costs due to us charging what we are paying for shipping. Some customers may find parts of two or more orders sent together because of this. Some orders will be shipped out in parts, or will be held for shipment at our discretion and based on when we find out each style/item will arrive in the warehouse. We are not able to alter this process, as we are getting a very large stock amount and cannot physically store the items, and with the large amount of orders we have to follow our protocols. They will be consolidated or held for shipment accordingly by our Team. This is because the individual styles will be staggered and coming out on different weeks/days. 
Please note, at this stage we will not be refunding shipping costs to combine orders. Some colours and shapes may vary from plush to plush. As with any Pre-Order item, this item may have unexpected delays in its arrival to Brickheads Collectables at any point.īefore making a Pre-Order purchase, we recommend reading the following Policies:.This includes contacting our Team and asking for items or services we do not have or offer. Abusive or coercive behaviour will be ignored.If your order contains in-stock items, or Pre-Order items from a different squad, your order will be held for shipment until all items are ready to ship. Release may be any date in May, and may be pushed to June by the supplier. Brickheads Collectables is not responsible for this. *If the supplier is late in their despatch of these items, or in their availability, or in their styling/colour, etc. Images and names are as supplied by the distributor.
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